Terms & Conditions

Terms and Conditions

Effective Date: 16 November 2024
Last Updated: 16 November 2024

Welcome to fisterracreative.com, operated by Fisterra OÜ. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using the site or making a purchase. If you do not agree with these terms, please do not use our services.

For any questions regarding these Terms and Conditions, contact us at kova.tonu@gmail.com.

1. General Information

  • Business Name: Fisterra OÜ
  • Website: fisterracreative.com
  • Product: Blue light blocking glasses for gamers
  • Email: kova.tonu@gmail.com
  • Address: Tallinn, Estonia

These Terms and Conditions govern your use of fisterracreative.com and all purchases made through the site.

2. Eligibility

By using this website, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent.
  • Agree to these Terms and Conditions in full.
  • Are legally able to enter into a binding contract.

3. Products and Pricing

3.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, slight variations may occur.

3.2 Pricing

All prices are listed in Euros (EUR) and include applicable VAT, unless otherwise stated. We reserve the right to change prices at any time without prior notice.

3.3 Availability

Products are subject to availability. If a product is out of stock after your order has been placed, we will notify you promptly and offer a refund or alternative product.

4. Orders and Payments

4.1 Placing an Order

By placing an order on fisterracreative.com, you confirm that the information provided is accurate and complete.

4.2 Payment

We accept secure payments through trusted third-party providers (e.g., PayPal, Stripe). Your payment information is not stored by us but processed securely by the payment gateway.

4.3 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of the order, which occurs only after payment is processed and the item is dispatched.

5. Shipping and Delivery

5.1 Shipping Policy

We deliver to locations within the European Union and select international destinations. Shipping costs and delivery times are displayed at checkout.

5.2 Delivery Times

Delivery times are estimates and may vary due to unforeseen circumstances. Fisterra OÜ is not responsible for delays caused by shipping providers.

5.3 Risk of Loss

The risk of loss or damage to goods transfers to the customer upon delivery.

6. Returns and Refunds

6.1 Return Policy

We accept returns of unused and undamaged items in their original packaging within 30 days of receipt. Prescription glasses are not eligible for return unless defective.

6.2 Refunds

Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.

6.3 Defective Products

If your item arrives defective, please contact kova.tonu@gmail.com within 7 days of receipt with a description and photos of the defect. We will arrange for a replacement or refund.

7. Intellectual Property

All content on fisterracreative.com, including but not limited to text, images, graphics, and logos, is the property of Fisterra OÜ and is protected by copyright and trademark laws. Unauthorized use of any materials is prohibited without prior written consent.

8. User Responsibilities

You agree to:

  • Use the website only for lawful purposes.
  • Not engage in fraudulent activities or provide false information.
  • Not attempt to interfere with the website’s functionality or security.

9. Limitation of Liability

To the extent permitted by law, Fisterra OÜ is not liable for:

  • Indirect, incidental, or consequential damages arising from the use of our website or products.
  • Delays or failures beyond our control, including shipping delays or technical issues.

Our maximum liability for any claim shall not exceed the amount paid for the purchased product.

10. Privacy

Your use of this website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. The Privacy Policy is available here.

11. Governing Law

These Terms and Conditions are governed by the laws of Estonia. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts in Estonia.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with the updated effective date.

13. Contact Information

For questions, concerns, or assistance, please contact us:

Thank you for shopping at fisterracreative.com!